Payment Declined by bank card

When paying by bank card (immediate debit card), you may get a message saying that your payment was declined. This may happen for various reasons which our office of the registrar has tried to identify:

1. Dual authentication

Please note that strong customer authentication (SCA) is required under EU regulations to secure payments and prevent fraudulent use of bank cards. If your payment has been declined, please contact your bank’s Security and Anti-Fraud Service (not just your usual advisor) to ensure that 3D Secure v2 has been properly activated.

2. Monthly limit of your payments

Verify with your bank counsellor that you have not yet exceeded the monthly limit of your payments made using your bank card. You may also verify this in your bank intranet or via the App.